Procedures and documentation

We have a number of procedures and documents to help you keep our customers safe and have an excellent experience when dealing with our organisation. If you have any comments or suggestions please let a trustee know or email

Cllr Denis Murphy plus 3PCs chat with Claire

Policy Documents:

Standard operating procedures

Procedure for taking and returning rickshaw from garage

Risk assessment

Pilot Quick Reference Guide

Health and safety policy

Equality policy


Safeguarding online quiz

Safeguarding adults

WhatsApp code of conduct

Complaints procedure

Van Raam Documents:

Chat user manual

Removing the canopy (Video)

Fitting the covid screen (video)

Lowering and raising the footplate (video)

Refitting the chain nearside (video)